Shipping and Returns

At SHAISHA, every order is thoughtfully prepared and packaged with love and care. Whether you've chosen a beautiful piece of jewelry or a meaningful personalized gift, we want your shopping experience to feel just as special as your purchase.

Shipping Policy

Processing Time

We take great care in preparing each order before it begins its journey to you.

Jewelry Orders: Please allow 1–3 business days for order processing and preparation before shipment.
Personalized & Custom Orders: Please allow 3–5 business days for preparation before shipment.

Processing times do not include weekends, holidays, or shipping transit time.

Shipping & Delivery

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Delivery times may vary depending on your location, the shipping carrier, and the selected shipping method.

Shipping options and applicable charges will be displayed at checkout.

While we do our best to ensure timely delivery, occasional carrier delays may occur.

Return Policy

Jewelry — Final Sale

At SHAISHA, every piece of jewelry is thoughtfully selected and carefully prepared with attention to quality.

To maintain our standards of hygiene, product integrity, and quality assurance, all jewelry purchases are final sale.

We kindly ask for your understanding that we are unable to accept general returns or exchanges, including for changes of mind or personal preferences.

This policy applies to all jewelry collections, including necklaces, earrings, bracelets, brooches, and jewelry sets.

Personalized & Custom-Made Gifts — Final Sale

Our personalized gifts are thoughtfully created especially for you, making each piece unique and meaningful.

Because these items are customized according to your individual preferences, all personalized and custom-made products are final sale and cannot be returned or exchanged for a change of mind.

We kindly encourage you to carefully review all names, dates, spelling, colors, sizes, and personalization details before placing your order.

Damaged, Defective, or Incorrect Items

We carefully inspect and package every order, but we understand that sometimes things may not go as expected.

If your jewelry or personalized gift arrives damaged, defective, or incorrect, we're here to help and will do our best to make things right.

We kindly ask that you contact us within 7 days of delivery so we can assist you promptly.

Please email info@shopshaisha.com with:

Your order number
A brief description of the issue
Clear photos of the item and packaging, if possible

Please keep the item and its original packaging until we've had an opportunity to review your concern.

Refund Policy

Refunds & Replacements

Although our jewelry and personalized products are final sale, refunds or replacements may be provided if an item arrives damaged, defective, or incorrect.

Once we've reviewed your concern, we'll work with you to find an appropriate solution, which may include:

A replacement, subject to availability
A refund to your original payment method
Another suitable resolution

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Shipping & Return Costs

Return Shipping

Customers are responsible for return shipping costs for any approved return, unless the item arrived damaged, defective, or incorrect due to an error on our part.

Original Shipping Fees

Original shipping charges are non-refundable, except when the issue resulted from an error on our part or as required by applicable law.